Into our Invoices which go out to our Buyers

As much as I hate to say it but most of my new buyers who have come from the "other side" just CAN'T get to grips with how to send money using the "SEND" tab

I have lost count with the number of new buyers who I have dragged across to Delcampe have said to me "Delcampe is great but nothing beats a click of a button at checkout to pay with Paypal like the 'other' site"....And I have found that they do initally buy off me but thats it....they don't come back and I think that this is the main reason why

I have tried sending them a paypal invoice when they ask, I have tried to explain how to send funds via paypal but it's just too long a process

Don't get me wrong here, I am the one who would sooner have UK Cheque, US $$$ cash and even Moneybookers (I love Moneybookers) and I class Paypal as a last resort....but my buyers don't

Please consider it Delcampe.....I hope it's not a case of 2cutting your nose off to spite your face"

The more fast payment options = more buyers

IMHO

Karen, you are absolutely right.

Many, Many buyers like Paypal. and will not use any other way of paying,
If it was offered here it would, I an Sure, lead to an increase in sales.

Another idea would be to combine the UK and the US sites into one large one.

Totally agree with Karen and CoinandStamp Man.
We need Paypal along with MoneyBooker payment options.

Ditto,

I have been asking for this feature for months.

At the very least print the instructions for how to pay by Paypal on the checkout page of sellers who offer it.

We presently do that manually by pasting it into the comment box of each invoice.

Making it simpler for people to pay will result in more sales, more repeat members to Delcampe = More commissions for Delcampe.

NOT HAVING THIS FEATURE IS THE SINGLE BIGGEST DRAWBACK TO USA BUYERS not USING DELCAMPE

Delcampe is a great site. It should always keep in mind "How can we make the site easier to use?"

Please, Integrate a Paypal payment option like Moneybookers id.

Stefano

bonjour a tout,

after reading month after month of problems with MB and my past bad experiences with them, i finally see people here on the forum, at least the 'anglais' forum, are starting to agree with cajun - that PAYPAL should be a choice for payment on delcampe. sebastien himself accepts PAYPAL payments for his business and private stamp sales. why is he so reluctant to offer it to his customers as a link? yes, it is a feebay company, but it is a very secure way of paying. and they have not had the problems with hackers that i believe MB has had. PAYPAL's security screens are much better and so are their education programs for anti-phishing. i have been a PAYPAL customer since 2001 without one problem. if sebastien wants to see his site grow among the 'anglais' community, he must listen to 'their' wants and needs. and as his friend and mentor, i hope he listens to ol' cajun. i want success for this site as much as anyone else. times are tough in the world, very tough. and people think of feeding their families, not their hobbies.


amities,
cajunsr.

I have to say that I have had no problem whatsoever with Moneybookers....Now Iv'e said it !

I completley understand Delcampe's stance on this, it's actually putting coffers into a rivals business but it's a double edge sword....If we could make checkout easier then it would bring over and actually KEEP the 'other sides' customers...YES it would be putting cash into their business but in the long term it would be putting cash into Delcampe by generating MORE sales because of the ease of it

There was a problem a while back with slow servers making the site really slow and off putting....That was dealt with and dealt with good.....Now to move forward delcampe will have to swallow the bitter pill and just try it out at least

IMHO

pay pal is part of the company that sent most of us here do you really
want this bloodsucking company back spend the time to help your buyers to get used of other payment methods it's not that hard to learn

randy

I have spent the time Randy and the customer does eventually pay via their prefered method which usually is paypal, but I have lost count the number of times a new customer has said that they have paid with paypal but it's the last time they will use the site because it's a "long winded" way to pay.

Are you saying NOT to integrate Paypal and so loose these customers ??

When I send out my invoices I list my methods of payment and I put...... "UK and Europe Bank Transfer, Cash in £££, $$$$ and Euros....Cheques in £££, $$$, Moneybookers and Paypal (but please be aware that paypal take a large cut in fees)"......Even after saying that on the invoices the majority of buyers use paypal so why not give them the chance to EASILY use it

If I don't offer Paypal then these customers from the 'other' side WILL NOT COME ACROSS

Don't get me wrong, I would just love my buyers to pay via other means, but if I didn't offer Paypal then around 80% or more of my customers would be gone

People are creatures of routine and if it's routine on the other site and they come across here then lets capitalise on it and hit the other site by at least trying to keep them here
IMHO

Now let's see if Randy accepts this 'blood sucking' site on his auctions

OHH YES there it is, ONE BIG LOGO

Hi again,

First two points:

1] I too, am not a fan overall with Ebay or any of it's companies at this point in time.

2] PAYPAL: is already listed on Delcampe as an accepted means of payment. It is far too late to close that barn door now. Individual sellers have the option already of not accepting or accepting paypal.

That is every sellers right. But that is NOT a reason to rant against Paypal as a Payment option when the buyers want it as an option.

If you are opposed to paypal I can respect that... but it will cost you..not a few...but many sales.

Once again, the question I ask all USA sellers on Delcampe. Are you making it easier to complete a transaction on Delcampe for your customer or are you not?

Discussion;

What is needed is a much more streamlined, easier way for USA customers to pay by paypal. While Google-check-out is also a viable payment option, IT IS NOT what most Ebay buyers are used to seeing as an online payment system (thanks to Ebay's self-serving rules), neither is Moneybookers.

But this isn't about what I like, it is about what will get Ebay's USA customers to come back again & again, after an initial first visit to Delcampe.

It is quite easy for a dealer to be completely anti-this and anti-that online. We have been online a long turn of time and we know how to get around the internet quite easily.

Such is not true about a major portion of casual Internet users.

Think about AOL. Why was it so popular for so long? Heck they still have 2,000,000 users. AOL totally takes "thinking" about and the perceived "difficulty" of getting around the internet out of the hands of older or younger "newbie" Internet users. So does Ebay.

Example of a "closed" loop Ebay purchase by an AOL member

I ) One click you are on the AOL "internet",

Click again you are in ebay.

Click on your buy-it-now item and you are sent to the "pay by paypal button" with all lines filled in for you.

Click and you are done with the transaction and your item is paid for, & Paypal then sends you back to Ebay automatically.

A four click experience that never makes the user leave their comfort Zone.

II) For Delcampe that same user has to jump through many more hoops per transaction.

Click for AOL.

Click to find link to go from AOL to the real Internet

Type in Delcampe.com. Press enter.

Click when you find Find an item to buy at Buy-it-now on Delcampe with paypal as an accepted means of payment.

You are sent to a page that tells you to wait for an invoice, request an invoice or use Moneybookers a system most USA buyers have never heard of.

At this point the casual user is confused. Many look to see where their "pay-by-paypal" button is.

At this point the buyer either waits for the invoice, sends an email to the seller asking for an invoice/instructions, or goes back and forth trying to figure out what they think went "wrong".

Those with more online experience will go to paypal.com, Log in and fill out the form for sending money to a buyer. A multi-step process that results in many payments coming to the Seller without an item number, no description, and no indication of which website the payment is for.

We get 3-4 payments a day through paypal like that now. Each one of these type "information less" payments takes 30mins to an hour to figure out.

For the slightly more savvy user, they may wait for an invoice. but, If the invoice doesn't have step by step instructions on how to pay by paypal, they are still confused..because they have NEVER had to use the send tab to pay for an item before on paypal.

Summary:

After all of those steps, In the minds of the Ebay casual user, Delcampe has now become too hard to use. Paying for an item takes too many steps and is hard to figure out.

The proof: by the numbers (I do love my databases)

I keep tabs on all the USA buyers we have sold to on Delcampe. The good news, there are more on Delcampe every month.

The bad news: An average USA buyer goes over 26.66 days in between visits to Delcampe. A non USA user averages 3.5 Days between visits.

Of all the buyers who we have sold to online on Delcampe, those that have gone over 100 days between visits to Delcampe ... over 2/3rds of them are USA buyers!

I spent some time last month and asked them why they had not come back to Delcampe. most were previous Ebay customers of mine so I had their mailing addresses, phone #s and such in my buyer database already.

The #1 cited reason they didn't come back was difficulty of payment ! - 67%

That initially surprised me until I got a few to send me emails explaining that(see above for transaction perceived problems). Over half expected people who took paypal on Delcampe to have the same "pay by paypal" button as they were used to seeing on ebay.

More interesting information about these USA buyers:

#2 reason for not coming back: Not enough USA views on site. - 23%

Note: This is no Longer true; At Present there are 67,772 USA views on Delcampe-USA vice Ebay with 57,083 USA views - 14 Oct 2008.

#3 reason for not coming back: Site is harder to navigate. Didn't like search engine - 9%


My view on selling is to make the transaction as easy as possible for the buyer. I try to do that regardless of my personal feelings about a particular company or payment option.

That is why I think it is absolutely crucial that Paypal be better incorporated into Delcampe, especially to retain those Ebay buyers as repeat customers.

To those who do not want paypal on Delcampe the answer is quite simple, don't offer it as a payment option on your listings.

Stefano

bonjour randy,

and the little piggy cried 'oui, oui, PAYPAL, non!!!' all the way home.


Link (http)

hmmmmmmmmm.

amities,
cajunsr.

'like some ketchup with that?'

So, i never said I don't use paypal just it does not need to be a intergated part of the site any ebayer should be able too find there way through a paypal payment off ebay, lets be real here It not a big thing

randy

example

Hi Randy

Many thanks for your understanding. I have only just joined Delcampe and
after many years with eBay I am finding it difficult to use their system
hopefully with time I will get the hang of it. Again sorry for any problems
caused.

Regards
Keith

I Rest My Case

Randy

I disagree,

It is a big deal. Actually, Quite a big deal.

Anything, that hampers any customer in any way from making a seamless easy to complete transaction and hence having a "good" overall feeling about Delcampe is a big deal.

It is not about what you may think about Paypal (I think they are too expensive and that their security standards are vastly sub par to Moneybookers ).

It is all about what will make even the most novice Internet user happy about their first Delcampe experience.

Put the customer first.... not a personal objection to a particular method of payment first..even if they are owned by "feebay".

Anything, and I do mean anything that makes it easier for a person to be happy with their Delcampe experience... will pay off in repeat visits from that user.

If they have a problem with ease of payment... that may leave a "not so rosy" feeling about Delcampe with that person...next time that person is at a postcard show and the topic of places other than Ebay to find cards comes up....that person talks less than in a stellar manner about Delcampe...that gives more people a bad feeling about Delcampe without them ever even visiting the site.

Ask Ron Playle of Playle "dot" Com about that chain of events.

He hesitated in upgrading his site.. people starting talking the site down..other people listened...the site went from the biggest most successful postcard site on the web to one that is thought of as "stale" and hard to use.

Even after a complete redesign of his site...people don't give it much of a chance.

Even the letter from Keith above supports this point.

He states "I am finding it difficult to use their system
hopefully with time I will get the hang of it."

If "it" were not so difficult, his experience would be better and he would more readily tell other collectors about Delcampe (Which is what we need on this site)

"hopefully with time I will get the hang of it" For every Keith who will hunker down and try to figure out how to use Delcampe..there more that simply give up trying and never come back.

Once you lose a customer, you lose him and everybody he will talk to...

So much as I dislike Paypal...it is needed because the customers want it.

Stefano

You miss the point , old man, you can wright all you want about paypal still we have moneybookers I don't think that will change. I use the system we have, let a lion sleep and the kittens play poke the old girl and you may have to run again

randy

bonsoir a tout,

it would seem delcampe prefers PAYPAL, MB, and other methods for collection of the 'commission fees'. why then can't these be offered as payment choices for the sellers?

------------------------------------------------------------------------------------------------
Credit my account

WARNING Use this payment method to pay your Delcampe fees only
(commissions, options, subscriptions,...).

This system cannot be used to pay for the items bought on the site.
You have to pay them directly to your seller.

Only payments made with Moneybookers, Paypal or credit cards are immediately taken into account. Other payments are manually carried out. So it can take up to 10 days before you see it in your account history.

Please click here to send funds to E-wallet.

MoneyBookers

Preference:
Currency(ies) allowed: [€] [$] [£] [CHF] [CAD]
Minimum amount: 5 USD



Send funds to my Delcampe account to pay my selling fees
Bank transfer

Preference:
Currency(ies) allowed: [€] [$] [£] [CHF]
Minimum amount: 5 USD



Send funds to my Delcampe account to pay my selling fees

Pay with Credit Card or Net Banking

Preference:
Currency(ies) allowed: [€] [$] [£] [CHF] [CAD]
Minimum amount: 5 USD




Send funds to my Delcampe account to pay my selling fees
Pay with French check or international money order in Euros

Preference:
Currency(ies) allowed: [€]
Minimum amount: 5 USD



Send funds to my Delcampe account to pay my selling fees

Paypal

Preference:
Currency(ies) allowed: [€] [$] [£] [CHF] [CAD]
Minimum amount: 5 USD



Send funds to my Delcampe account to pay my selling fees
Cash (EUR, USD, GBP, CHF, CAD)

Preference:
Currency(ies) allowed: [€] [$] [£] [CHF] [CAD]
Minimum amount: 5 USD



Send funds to my Delcampe account to pay my selling fees
-----------------------------------------------------------------------------------------------

perhaps stephano is right about this. as for PAYPAL, i find their fees even out with MB. and their security is superior if one follows care with his account and does not answer phishing emails.

amities,
cajunsr.

Basic ecommeres is a help but paypal for dummys escapes me
randy

Dear Randy,

Please excuse an old man his poor tired thoughts.

Advanced age made me think that the point was that we all should be concentrating on making Delcampe easier for customers to use.

my daily sugar low also made me think that another point was that we need to put the customer first and our selves as sellers second......excuse me i feel faint.....

....as I type this with my poor tired elderly bones I can only think of an occasion were a new user can come onto Delcampe, find something he wants and is able to pay for the item in a manner that is easiest for them.

Even in the depths of my preliminary Alzheimer pangs and quirks I think, at least I think I think, that one must abandon self serving prattle without factual reasoning about a particular aspect of online commerce and replace it with...now what was I think...ah yes...

And replace it with a strategy of making Delcampe the easiest to use of all the online auction sites.

We could, however; apply a sort of "Canadian socialism" to Delcampe and make people do one method or one convoluted way of completing a transaction only... or ..., perhaps..., we can place an array of options that will allow that new user above to choose the path of least resistance to transaction completion for them.

After all, if you ever go to Delcampe-FRANCE and find that card you have been looking for all your long tired life (Ice cold beer , held by young hot bodies only dressed in 10,000 dollar bills) and the seller only accepts direct bank-to-bank transfer as payment...will you complete the transaction?

In many cases you will not.

my addled mind also thinks that It is the same when you don't see a payment option such as Paypal available. Even worse when you do see it, you buy the item, and you are thrown to a screen totally unlike any you have ever seen for a paypal transaction.. so much so that you lose your interest in coming back or completing the transaction.

But excuse my aimless meanderings toward a goal of increasing sales ... my overly full adult diaper is distracting my thinking.

The line of my bifocals is blurring into the pulsing cursor on the screen....nappy time beckons..........

+

Morning Randy
Here is ONE OF MANY letters I have recieved off one of my 20,000+ buyers from the other site and I would like to add that this letter is one of DOZENS with the same thought...

""I had a try with Delcampe, which may be great for sellers, but my, albeit limited, experience as a buyer, does not exactly make me want to carry on and use it.
I found a postcard in the USA that I liked and bought. Now with eBay it would have meant simply linking to Paypal and paying. Total time a minute or so.
With Delcampe you have to wait for an invoice from the seller, which means, being as we are in different time zones, sometimes not getting the invoice until next day! Then there is no link to Paypal on the invoice! Which means getting into Paypal/Send money, and then several back and forths between invoice and Paypal to transfer sellers email then item number, description and amount. Then having to add your address, when both Delcampe and Paypal have it, really does take the biscuit.
One thing did really get up my nose, is the way sellers can charge extra for using Paypal. THE BUYER SHOULD GET A DISCOUNT BECAUSE OF THE TIME INVOLVED.
I also have sent an email to Delcampe, telling them basically what I have just told you. Over a day later they have not even bothered to acknowledge it, let alone give an answer.
Personally I am not going to be looking at Delcampe on a regular basis. I might if I've got a spare hour or two, look out for a couple of cards. But this one is not going to be spending much time or money. I don't know what your other customers think of Delcampe, but you know what I think. Not a lot.
Best of luck anyway"

bonjour stephano,

for an ol' fart like me, your eloquence is beyond reproach. or is that pre-roach. here in florida, we got them big bugs plenty. all i can say to you is good speech and a well deserved bonne siesta.

amities,
cajunsr.


my zydeco band sings a lulliby to you. zzzzzzzzzzzzzzzzzzzzzzz

I also do not hold any special feelings for Paypal but I find them the quickest method of payment...Below you will find a repeoduction of a letter I received from my bank in the USA, I hope you can read it but it is the best I can produce. I can't get more information on it so if anyone has similar experience I would like to hear it.
Richard

The relevant lines in case you can't read them
"Further to our communication, we would like to informu you that due to regulatory constraints,UBTM LA Branchwill not be able to support accounts with
Paypal transactions.

If you intend to maintain this account without operating Paypal transactions, please let us know and we will review your request to reconsider our decision
to terminate your account.

I find this confusing. Ryzard finds Paypal the quickest method of payment, or he would if delcampe and his bank supported it ?

But they don’t, so this is highly hypothetical !
I am very pleased with Moneybookers. Using the link from Delcampe, nothing could be quicker.

Char

I tend to agree with Cherwell in that MoneyBookers inspite of all the nay sayers has proved to be a very cost efficient and effective instrument to send and receive payments.So far no problems whatsoever and I do not intend to transfer money out of my account it will be simply used to pay for purchases.This is more than I can say for Bill's all time favorite PayPal.At the moment on E*** customers cannot make direct payments from my auction items to my PayPal account.If they do so the payments go to a PayPal account and email address that was changed with both companies three years......no one not even PayPal can access the money.After reaching a real live person at Ebay and Paypal no technician was able to rectiy the problem,I was simlpy told to direct my customers to the PayPal website and do the transaction from there.So whether Delcampe adds a direct pay from site for PayPal may be great for some of you,I personally don't give a damn one way or the other since it looks like in my life time I will never get to use it thanks to the competent boys/girls at E*** and PayPal.

bonsoir jim,

you had no problem accepting my recent PAYPAL payment.

amities,
cajunsr.

Bill: I had no difficulties because you submitted your payment to me through the PayPal website.If you had purchased the item on E*** and made a payment directly from my auction item the payment never would have got to me.Don't get me wrong,I am pleased to use PayPal to pay for items and I use it probably 100% of the time on E***.While on Delcampe I am using MoneyBookers almost 100% of the time .Accepting PayPal payments directly on the auction item is the problem because I have to put a disclaimer in the description telling potential customer if they are successful...wait for my invoice ...don't try to pay from the auction item.............people don't read the descriptions carefully enough......so additional emails more instructions and I also wonder how much longer E*** will allow me to discredit their direct payment process by adding these remarks.

I see that I am not alone about pay pal on delcampe I myself have a .ca acct at paypal and it works under a whole set of diferent rules from the .com and .uk sites to unify paypal to a international selling platform
is unreal and silly leave well enough alone
randy